Privacy Policy

This Privacy Policy describes how PagePillar (“PagePillar,” “we,” “us,” or “our”) collects, uses, and shares information about you when you use our website and services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Service.

Information you provide directly

• Name and email address — collected when you submit a case, sign up, or contact us
• Payment information — collected when you pay for our Service. Payment card details are processed directly by our payment processor (Stripe) and are not stored on our servers. We receive only a tokenized reference and basic transaction details.
• Account and case details — information about the banned or suspended account you are seeking to recover, including the platform name, the reason for suspension (if known), and any supporting materials you choose to share with us

Information collected automatically

• Usage and analytics data — we use analytics tools (such as PostHog) to collect information about how you interact with the Service, including pages visited, time spent, referring URLs, and general behavioral data. This data is used in aggregate to improve the Service.
• Cookies and similar technologies — we use cookies and similar tracking technologies to recognize you across visits, remember your preferences, and collect usage data. See Section 6 for details.
• Device and log data — standard server log information such as your IP address, browser type, operating system, and timestamps may be collected automatically when you access the Service.

We use the information we collect to:

• Evaluate and process your account recovery case
• Communicate with you about your case, our Service, and any updates
• Process payments and manage billing
• Improve, personalize, and develop the Service based on usage patterns
• Detect, investigate, and prevent fraudulent transactions and other illegal activity
• Comply with applicable legal obligations
• Send you service-related communications (we will not send marketing emails without your explicit consent)

We do not sell your personal information. We may share your information with:

• Service providers — trusted third-party companies that help us operate the Service, such as our payment processor (Stripe), email provider, hosting infrastructure, and analytics tools (PostHog). These providers are contractually bound to handle your data only as directed by us and in accordance with applicable law.
• Legal requirements — we may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of PagePillar, our users, or others.
• Business transfers — if PagePillar is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes described in this policy, and comply with our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

Case-related information may be retained for up to three (3) years after case closure to support any disputes or legal requirements.

We use cookies (small text files stored on your device) and similar technologies for the following purposes:

• Strictly necessary: required for the Service to function (e.g., session management)
• Analytics: help us understand how visitors interact with the Service so we can improve it (e.g., PostHog session tracking)
• Preference: remember your settings across visits

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to certain exceptions
• Portability: request that we provide your data in a portable, machine-readable format
• Opt-out: opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email

To exercise any of these rights, contact us at support@pagepillar.com. We will respond within 30 days.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties.We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: